Curriculum Vitae

Paul R. Altsheler

Professional Summary

As an entrepreneur, I have enjoyed both the uncertainty and the reward of working professionally in roles that are complex and directed by opportunity. For the last two years I worked as a frontline essential health care worker. These duties were a subset of my responsibilities as a Community Living Manager for Easterseals Midwest, a social services organization providing residential, employment, and community based services to people living with disabilities and their families in the greater St. Louis metro area.

I am process oriented and a systems thinker. I believe that well managed systems have clearly defined boundaries, inputs, outputs, and procedures. I believe that well managed systems collect transactional data. I believe that analysis of this data, information, should reflect the needs of the stakeholders and serve to support their decisions.

I believe that opportunities benefit from a system oriented approach. My experience and selected contributions demonstrate that I am most effective in the management and analysis of existing systems and that I am motivated by the opportunity to develop new or to improve upon existing systems.

Education

Professional Experience

Description:

I managed 5 residential homes in the Community Living Program serving 9 adult residents with behavioral health diagnosis and developmental disabilities. My caseload’s budget was 1.3 million dollars annually. An average of 25 employees reported to me and all services were conducted within the Medicare funding stream under the oversight of the Department of Mental Health (DMH) for the state of Missouri.

If you are interested in learning more about my professional experience please contact me directly for an informational interview or a no cost and no obligation consultation with The Loud Water.

Description:
I work as a consultant in management, technology, and design with specialization in HIPAA and HITECH regulatory environments and Medicare funding streams.

Selected Contributions:

• Achieved Meaningful Use requirements 3 years consecutively, during the implementation of an Electronic Medical Record for a medical practice with 500 patients
• Created HIPAA compliant privacy procedures, performed and documented staff training, completed risk analysis, and served as Security Officer
• Designed and implemented a HIPAA compliant technological environment, both physical and virtual, complete with associated documentation and analysis
• Developed client websites, branding and marketing materials

Description:
Aircado purchased HiBeam in receivership. I remained with the company to adapt HiBeam policy and procedures for the Customer Support department to meet Aircado’s requirements. I remained with the company through the liquidation of HiBeam assets in February of 2012.

Selected Contributions:

• Led a research team and determined cost-effective software solutions and alternative service providers to improve service delivery and reduce expense
• Effectively managed data migration project to update internal software systems and network technology
• Created a successful collections process to manage monthly invoicing and Accounts Receivable

Description:

HiBeam was a start-up Wireless ISP providing WIMAX (4G) spectrum broadband services to rural markets in Peoria, Marion, and Alton Illinois and Joplin Missouri. Customer Support  tasks involved supporting multiple markets’ total customer base by coordinating call queue response, managing integrated software, network monitoring and technical support, and appointment scheduling with regular reporting to market and executive management.

Selected Contributions:

• Worked directly with Software Development team and IT to improve existing systems
• Managed a coordinated effort for customer entrance into integrated software (billing and CRM) process, sales and support flows, account management, activations, collections and metrics
• Resolved escalated customer concerns, performed  audits and reconciliations
• Conducted personnel training in integrated software systems and customer support scenarios internally and for retail locations
• Worked with administrator level access in company software: CRM, Sales Portal, Billing Software and Payment Method, Network Support (Cisco Gateway Services and Routers) , VOIP and PBX Phone Systems

Description:

The Judevine Center for Autism is a social services organization with a dedication to serving people living with Autism. I led a department of 16 employees who provided services to 30 employed individuals at their worksites. I conducted trainings and in-services, interviews, disciplinary procedures,, employee scheduling and time, direct billing and authorizations to/from funding sources, as well as performed direct care to individuals

Selected Contributions:

• Renewed Vocational Rehabilitation Services for the Supported Employment Program, expanding the number of consumers served to meet grant funded expansion
• As the Job Development Specialist: Independently managed a caseload of job seeking individuals successfully placing 14 new hires in competitive positions with a variety of employers
• Created a job skills training program for individuals and implemented support strategies with the employers ensuring job retention and performance standards
• Worked closely with Employers and their employees to educate and train regarding the new employee’s support needs, maintaining organizational standards, goals and HIPAA privacy regulations
• Personally represented our program in the community, becoming a member of the Missouri Business Leadership Network, the City and County Special Schools, Employment Collaborative, and lectured on Job Development for Adults Living with Autism at the Thompson Center for Neurological Studies, University of Missouri Columbia

Description:

Cascade Vocational Services is an employment services provider in Washington State supporting adults with disabilities and behavioral health diagnosis. I directly supervised a crew of supported employees whose jobs were to clean the Federal Border Stations along the US/Canadian border. I managed their consumer support plans annually, for all 29 supported employees in the program and implemented job skills training while effectively meeting service standards and completing necessary documentation

Selected Contributions:

• Managed NISH evaluations for our employees in accordance with the Javits Wagner O’Day Act and Federal procurement guidelines. Involved directly in our agency’s successful renewal of the Department of Labor Accreditation
• Met OSHA and other Federal work safety requirements in a high security environment. I dealt directly with building tenants and Homeland Security representatives, GSA representatives and contract officers, ensuring satisfactory and timely cleaning of building spaces as well as contract renewal and negotiations
• Expanded programs to include food services for the Air Force National Guard and increased the custodial services provided to the Washington Transit Authority

Additional Pursuits

• RAREandCHOICE Recordings (www.rareandchoice.com) is a mobile digital recording studio that maintains a presence in St. Louis by promoting, back-lining, performing, and recording local music events and “in studio” projects

Selected Contributions:
• Started an online magazine and web-based community with a focus on art culture
• Maintained a media, ftp, and small business server operation
• Created marketing and e-marketing campaigns
• Managed a small group of interns and designers
• Performed all contacts to participating artists including editing content and grading submissions
• Managed artist contracts and submissions
• Sold my interest in the company in 2010

Selected Contributions:
• Served on the board, elected for three consecutive terms
• Organized community and educational events with the St. Louis City School Board, Focus St. Louis, and League of Women Voters
• Helped plan, raise funds, and execute two of “The Lot” concerts
• Wrote articles for the website and newsletter publications